Returns & Exchanges

At Pick'em, we prioritize the freshness and safety of our food products, which is why we offer a 24-hour satisfaction guarantee on all perishable items. If your order arrives damaged or does not meet our quality standards, we are committed to making it right through a refund or replacement.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, please immediately check your items for any signs of damage, temperature issues, or missing components.

• 2.
  Document the Issue

  Take clear photographs of the product and packaging if there is damage or a quality concern to help us process your claim faster.

• 3.
  Contact Support

  Reach out to our customer service team via email or live chat within 24 hours of receipt with your order number and photos.

• 4.
  Resolution

  Once approved, we will issue a full refund to your original payment method or dispatch a fresh replacement at no additional cost.